LENS Neurofeedback is $50 per client, per 15 minute session.
EEGer Neurofeedback is $200 for the initial 1-hour assessment, then $100 per 30 minute session.
What payment methods do you accept?
We accept cash, cheque, credit and debit in the office, or e-transfers to
All receipts for payment are issued electronically via secure email
Do you direct bill?
We currently direct bill to Alberta Blue Cross, Greenshield, Great West Life, Industrial Alliance and Desjardins - please bring in your card with you to your first appointment
Please note: Sunlife and Manulife do NOT allow providers to direct bill for psychological services - you must pay and submit your own receipts
Can I book and change my appointment online?
No, due to high scheduling demand and the need for prioritized waitlists at times, we now book all appointments via phone, email, or by submitting the contact form on the website
Where should I park?
There are a number of visitor parking stalls on the south and north sides of the building, or free street parking along Midpark Way
Don't worry about the 1 hour parking limit displayed - we have an agreement with building management for clients with longer appointment times
Please do not park in the stalls marked "Reserved for Norum Psychological Services" as these are reserved for staff and therapists
What is your cancellation policy?
Out of respect for both our clinicians and other clients on waiting lists, we require 24 hours notice of cancellations - the easiest way to cancel an appointment is to call or email the main office
One warning is given for no-show appointments at no charge - further no-shows or cancels less than 24 hours in advance will be charged half the session cost
If you are charged for a missed appointment or late cancellation, you will be required to pay the outstanding balance before booking further appointments
Do I need a referral to book an appointment?
No - simply call the office at 587-392-1777 ext 0 or submit the contact form online to get started with booking your first appointment today!
I'm bringing my child in for an appointment - can my other children wait in the waiting area?
We require that one parent be available at all times during your child's session - younger siblings may not be left unattended in the waiting area, as there are other professionals and clients working in the surrounding offices - any noise or disturbance in the office is highly disruptive to their therapy
Parental involvement is important for effective therapy - if you do need to bring other children along, in order to make the most of your time, we require a second adult to be present to supervise any other children or siblings waiting in the office