Booking

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Do I need a referral to book an appointment?

No - simply call the office at 587-392-1777 ext. 0 or submit the contact form online to get started with booking your first appointment today!

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What is your cancellation policy?

For cancellations, we require a minimum of 2 days (48 hours) notice before your session to avoid penalty. If you cancel within 48 hours, you will be charged for that session. Please contact our office for all cancellations.

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Scheduling sessions online?

Clients do not have the option of scheduling their own sessions online, but through the OWL Client Portal, clients are able to view their sessions. Clients can also cancel sessions provided they cancel with more than 48 hours notice. For cancellations that occur within 48 hours of the session, clients are required to contact our office at 587-392-1777 or by email at office@norumpsychservices.com .If you do not have a Client Portal setup, and would like to use this feature, please contact our office at 587-392-1777 or by email at office@norumpsychservices.com .

Billing

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Do you direct bill?

No, we do not direct bill, but if finances are a concern we ask that clients speak to us so that we can discuss how to support them.

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What is your invoicing and billing practice?

Invoicing and processing of payments are typically done within 24 hours of service being rendered. ​What payment methods do you accept when paying for service?Though we require that credit card information be on file, sessions can be paid for by cash, cheque, debit card, and e-transfer.The credit card on file will be used for any outstanding balances.All receipts for payment are issued electronically via secure email.

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How much does it cost to receive service?

We follow the recommended fees set forth by the Psychologists' Association of Alberta.

Counseling (Individual, Couple, Family)

  • Registered Therapist - $200.00/50 min hour

Counseling (Individual, Couple, Family)

  • Intern Therapist - $150.00/50 min hour

Psychoeducational Assessments - Registered Therapist - $200.00/50 min hour

LENS Neurofeedback - 30 minute sessions - $100.00/session

EEGer Neurofeedback - $200 for the initial 60 minute assessment, then $100 per 30 minute session

​Legal/Expert Witness - Registered Therapist - $300/50 min hour

Billing may also occur in 10 minute increments for services done outside the therapy hour such as phone calls, writing letters, etc., letters and will be charged based on the hourly rate of the therapist for the service rendered. Sessions are billed based on the actual time, not the estimated time.

General

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I'm bringing my child in for an appointment - can my other children wait in the waiting area?

We require that one parent be available at all times during your child's session - younger siblings may not be left unattended in the waiting area, as there are other professionals and clients working in the surrounding offices - any noise or disturbance in the office is highly disruptive to their therapyParental involvement is important for effective therapy - if you do need to bring other children along, in order to make the most of your time, we require a second adult to be present to supervise any other children or siblings waiting in the office.

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Where should I park if I have sessions at your south location?

There are a number of visitor parking stalls on the south and north sides of the building, or free street parking along Midpark Way. Though the visitor signs display a 1.0 hour parking limit, the building management states that our clients can use a visitor parking spot for the duration of their session.

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What type of assessments do you offer?

Psychoeducational Assessment- Our psychoeducational assessments evaluate cognitive, academic, and social-emotional/behavioural functioning and are used to evaluate diagnoses related to learning, attention regulation, and emotional-behavioural regulation. From start to finish we quote approximately 12-13 hours for these assessments, this is broken down into a 1 hour history/intake meeting, 4-5 hours of testing with the child, file reviews and consultations with parents/teachers, in addition to 6 hours of report writing time, and a final feedback meeting to discuss the results and how best to move forward.  

Gifted Assessment- Our gifted assessments evaluate cognitive functioning only, usually to determine eligibility for Gifted coding or admission into a charter school. We quote 5 hours for these assessments, which is broken down into a .5 hour history/intake meeting, 2 hours of testing, two hours of report writing, and a 5 hour feedback meeting to discuss the results.