How much does it cost?

  • Our standard rate for therapy is $200 / 50 min.

  • LENS Neurofeedback is $50 per client, per 15 minute session.

  • EEGer Neurofeedback is $200 for the initial 60 minute assessment, then $100 per 30 minute session.

1.

What payment methods do you accept?

  • We accept cash, cheque, credit and debit in the office, or e-transfers to office@norumpsychservices.com

  • All receipts for payment are issued electronically via secure email

2.

Do you direct bill?

  • We currently direct bill to Alberta Blue Cross, Canada Life (formerly Great West Life), ClaimSecure, Greenshield, Industrial Alliance and Desjardins - please bring in your insurance card with you to your first appointment

  • Please note: Sunlife, Manulife and Equitable Life do NOT allow providers to direct bill for psychological services - you must pay and submit your own receipts and they will reimburse you directly

3.

Can I book and change my appointment online?

  • Existing clients may book and reschedule appointments online through our Client Portal - to get your Client Portal account set up, please email office@norumpsychservices.com and we will send you a custom username and password

  • Please note that in order to activate the option to book or reschedule appointments online, you must have a valid credit card added to your account on the Client Portal. You can do this securely once you receive your username and password.

4.

Where should I park?

  • There are a number of visitor parking stalls on the south and north sides of the building, or free street parking along Midpark Way

  • Don't worry about the 1 hour parking limit displayed - we have an agreement with building management for clients with longer appointment times

5.

What is your cancellation policy? 

We require the following timelines for cancelling without penalty:

  • 2 days (48 hours) for sessions that are 2 hours, or less

  • 3 days (72 hours) for sessions that are greater than 2 hours, but less than 4 hours

  • 5 days (120 hours) for sessions that are 4 hours or greater

 

  1. If you are cancelling a session please call the office at 587-392-1777, ext. 0 or email office@norumpsychservices.com .

  2. Clients are financially responsible if proper notification is not provided, if they miss a session, or arrive late for a session.

  3. If a client has an outstanding payment  due to a cancellation they are required to pay for it before the next session and/or before scheduling more sessions.

6.

Do I need a referral to book an appointment?

  • No - simply call the office at 587-392-1777 ext 0 or submit the contact form online to get started with booking your first appointment today!

7.

I'm bringing my child in for an appointment - can my other children wait in the waiting area?

  • We require that one parent be available at all times during your child's session - younger siblings may not be left unattended in the waiting area, as there are other professionals and clients working in the surrounding offices - any noise or disturbance in the office is highly disruptive to their therapy

  • Parental involvement is important for effective therapy - if you do need to bring other children along, in order to make the most of your time, we require a second adult to be present to supervise any other children or siblings waiting in the office

8.

© 2018 by Norum Psychological Services