1.

How much does it cost to receive service?

We follow the recommended fees set forth by the Psychologists' Association of Alberta.

  • Counseling (Individual, Couple, Family) - Registered Therapist - $200.00/50 min hour

  • Counseling (Individual, Couple, Family) - Intern Therapist - $150.00/50 min hour

  • Psychoeducational Assessments - Registered Therapist - $200.00/50 min hour

  • LENS Neurofeedback - $50 per client, per 15 minute session

  • EEGer Neurofeedback - $200 for the initial 60 minute assessment, then $100 per 30 minute session

  • Legal/Expert Witness - Registered Therapist - $300/50 min hour

Billing may also occur in 10 minute increments for services done outside the therapy hour such as phone calls, writing letters, etc., letters and will be charged based on the hourly rate of the therapist for the service rendered. 

Sessions are billed based on the actual time, not the estimated time.

2.

What payment methods do you accept?

  • We accept cash, cheque, credit and debit in the office, or e-transfers to office@norumpsychservices.com

  • All receipts for payment are issued electronically via secure email

3.

Do you direct bill?

  • No, we do not direct bill, but if finances are a concern we ask that clients speak to us so that we can discuss how to support them.

4.

Scheduling sessions online?

  • Clients do not have the option of scheduling their own sessions online, but through the OWL Client Portal, clients are able to view their sessions. Clients can also cancel sessions provided they cancel with more than 48 hours notice. For cancellations that occur within 48 hours of the session, clients are required to contact our office at 587-392-1777 or by email at office@norumpsychservices.com .

  • If you do not have a Client Portal setup, and would like to use this feature, please contact our office at 587-392-1777 or by email at office@norumpsychservices.com .

5.

Where should I park if I have sessions at your south location?

  • There are a number of visitor parking stalls on the south and north sides of the building, or free street parking along Midpark Way.

  • Though the visitor signs display a 1.0 hour parking limit, the building management states that our clients can use a visitor parking spot for the duration of their session.

Where should I park if I have sessions at your north location?

  • There are a number of parking stalls in front of the mobile home.

6.

What is your cancellation policy? 

We require the following timelines for cancelling without penalty:

  • 2 days (48 hours) for sessions that are 2 hours, or less

  • 3 days (72 hours) for sessions that are greater than 2 hours, but less than 4 hours

  • 5 days (120 hours) for sessions that are 4 hours or greater

 

  1. If you are cancelling a session please call the office at 587-392-1777, ext. 0 or email office@norumpsychservices.com .

  2. Clients are financially responsible if proper notification is not provided, if they miss a session, or arrive late for a session.

  3. If a client has an outstanding payment  due to a cancellation they are required to pay for it before the next session and/or before scheduling more sessions.

7.

Do I need a referral to book an appointment?

  • No - simply call the office at 587-392-1777 ext. 4 or submit the contact form online to get started with booking your first appointment today!

8.

I'm bringing my child in for an appointment - can my other children wait in the waiting area?

  • We require that one parent be available at all times during your child's session - younger siblings may not be left unattended in the waiting area, as there are other professionals and clients working in the surrounding offices - any noise or disturbance in the office is highly disruptive to their therapy

  • Parental involvement is important for effective therapy - if you do need to bring other children along, in order to make the most of your time, we require a second adult to be present to supervise any other children or siblings waiting in the office.

© 2020 by Norum Psychological Services